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CX Course

₱25,000.00
  • March 23, 2025

About the Course

  • This renowned CX Course highlights the growing significance of customer experience management. Gain a solid understanding of tracking and analyzing the evolving behavior of digital customers, establishing effective feedback loops, and seamlessly integrating customer experience into your business operations.
  • Focused on career-ready learning, this course combines essential reading, case studies, and practical toolkits to immerse you in the key principles and best practices of CX management. Quickly build the skills needed to understand, enhance, and integrate customer experience into your business strategy.

Course Benefits

  • Learn the changing nature of customers today means you need to adopt an agile approach for your digital strategy.
  • Develop your CX knowledge by focusing designing an excellent customer experience – placing the customer at the heart of your activity.
  • Improve the customer experience by gathering feedback from your customers and forming a genuine response to their needs.
  • Measure your performance. Track your results. Understand the metrics you can use, and at how to report and present your findings.

Course Content

  • The Changed Buying Process
  • The Basics of CX
  • Introduction to CX in the Digital Environment
  • Agile Thinking

₱25,000.00
Add to cart
  • Skill LevelIntermediate
  • Course Duration: 8h

Requirements

  • You’ll have 12 weeks to complete and depending on the DMI Track course, approximately 7-13 hours of content. You then take a 40 question multiple choice exam online. This leads to an Associate level certification.

Target Audience

  • Small business owners, marketing professionals, product managers, entrepreneurs or anybody looking to skill up quickly in Customer Experience (CX).
  • The bite-sized structure of the course is specifically designed to fit around your lifestyle and other commitments.
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