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Customer Experience (CX)
This popular Customer Experience course teaches you the increasing importance of Customer Experience Management. Quickly grasp how to track and analyze the changing…
About Course
This popular Customer Experience course teaches you the increasing importance of Customer Experience Management. Quickly grasp how to track and analyze the changing nature of your digital customers, create feedback loops and fully embed the customer experience within your business. Also includes free DMI Membership for six months.
With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices in of Customer Experience.
- 4 interactive modules
- Associate-level certification
- 8 hours of self-paced learning content
- Free DMI Membership included
- Practical toolkits and templates
Benefits of the course
- Learn to adopt an agile approach for your digital strategy
- Develop your CX knowledge by focusing designing an excellent customer experience
- Improve the customer experience by gathering feedback from your customers
- Understand the metrics you can use, and at how to report and present your findings
Course Content
Instructor
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