About This Course
This popular Customer Experience course teaches you the increasing importance of Customer Experience Management. Quickly grasp how to track and analyze the changing nature of your digital customers, create feedback loops and fully embed the customer experience within your business. Also includes free DMI Membership for six months.
With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices in of Customer Experience.
- 4 interactive modules
- Associate-level certification
- 8 hours of self-paced learning content
- Free DMI Membership included
- Practical toolkits and templates
Learning Objectives
Learn to adopt an agile approach for your digital strategy
Develop your CX knowledge by focusing designing an excellent customer experience
Improve the customer experience by gathering feedback from your customers
Understand the metrics you can use, and at how to report and present your findings
Material Includes
- 4 Interactive Modules
- 8 Hours self-paced learning content
- FREE DMI Membership included
- Practical Toolkits and Templates
- Associate Level Certification
Target Audience
- Marketing professionals
- Product managers
- Entrepreneurs
- Small business owners
Curriculum
8h
Module 1 – Customer Experience: Agility and the Changing Nature of Customers
The changing nature of customers today means you need to adopt an agile approach for your digital strategy.
Module 2 – Designing CX: Placing the Customer at the Center
Develop your CX knowledge by focusing designing an excellent customer experience – placing the customer at the heart of your activity.
Module 3 – Optimizing CX: Authenticity and Involving Customers
Improve the customer experience by gathering feedback from your customers and forming a genuine response to their needs.
Module 4 – Measuring CX: Data, Metrics, and Visualization
₱20,000.00₱25,000.00
Material Includes
- 4 Interactive Modules
- 8 Hours self-paced learning content
- FREE DMI Membership included
- Practical Toolkits and Templates
- Associate Level Certification
